Refund Policy

Colored Cobra does not offer refunds once an order has been placed. However, we may be able to make changes to your order or issue a refund on a case-by-case basis, at our discretion. To request a change to your order, please contact us within 24 hours of placing your order. We will do our best to accommodate your request, but we cannot guarantee that we will be able to make the change. We understand that there may be extenuating circumstances that warrant a refund, such as if the item you received is defective or if you received the wrong item. In these cases, we will do our best to work with you to resolve the issue.

Thank you for your understanding.

Cancellation Policy

Customers are allowed to cancel their orders within 24 hours of placing them. In case the same is not done, any cancellation request will not be honored. However, in situations subject to nature, climate, local laws and other unforeseen circumstances, customers can reach out to us by email at coloredcobra@gmail.com. Colored Cobra reserves the right to process the cancellation request at its own discretion on a case-by-case basis and does not guarantee the cancellation once an email is written to us to our email address coloredcobra@gmail.com.

Return Policy

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you or your customers notice an issue with the products or anything else on the order, please submit a problem report to our email address coloredcobra@gmail.com with the details of Order no#, Date of purchase, Product name, Color (if applicable), brief description of the problem, and relevant images wherever necessary.

The return address is set by default to the vendor facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If the vendor’s facility isn’t used as the return address, you will become liable for any returned shipments you receive.

Wrong Address – If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

If you haven’t registered an account on Colored Cobra and added a payment method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund).

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.

Returned by Customer – Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are to be offered at your expense and discretion. If you choose to accept returns or offer size exchanges to your end customers, you would need to place a new order at your expense for a face mask or a product in another size. Customers residing in Brazil and regretting a purchase must contact our Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partial. In these cases, a refund will not be possible.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. The supply of goods that are made to the consumer’s specifications or are clearly personalized;
  2. Sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,

Therefore our vendor reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.